Invention Grant
- Patent Title: Methods and apparatus for identification and optimization of artificial intelligence calls
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Application No.: US16389973Application Date: 2019-04-21
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Publication No.: US10944864B2Publication Date: 2021-03-09
- Inventor: Justin Hart
- Applicant: Ribbon Communications Operating Company, Inc.
- Applicant Address: US MA Westford
- Assignee: Ribbon Communications Operating Company, Inc.
- Current Assignee: Ribbon Communications Operating Company, Inc.
- Current Assignee Address: US MA Westford
- Agency: Straub & Straub
- Agent Stephen T. Straub; Michael P. Straub
- Main IPC: H04M3/42
- IPC: H04M3/42 ; H04M3/436 ; G06N20/00 ; H04M3/493 ; H04M3/51 ; H04M3/523
Abstract:
The present invention relates to communications methods and apparatus for determining whether a received call originated from an artificial intelligence system and the call handling procedures to be used on the received call based on whether or not the call was determined to have been originated from an artificial intelligence system. An exemplary method embodiment includes the steps of: receiving a first call; determining whether said first call originated from an artificial intelligence system; and when said first call is determined to have originated from an artificial intelligence system performing one or more artificial intelligence call handling operations.
Public/Granted literature
- US20200314246A1 METHODS AND APPARATUS FOR IDENTIFICATION AND OPTIMIZATION OF ARTIFICIAL INTELLIGENCE CALLS Public/Granted day:2020-10-01
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