An information processing apparatus manages setting information as first setting information. The setting information is necessary to acquire user information from a device through a network. The user information includes at least either one of an upper limit number of storage areas that are allocated in the device and available to a user, or a level of authority to control data to which the user can refer on the device. Setting information which is necessary to acquire the user information from the device is acquired as second setting information. When there is inconsistency between the first and second setting information due to a content mismatch, the user information is acquired from the device through the network by using either one of the first setting information or the second setting information in both the information processing apparatus and the device. The user information acquired from the device is imported.