Invention Grant
- Patent Title: Performing contextual analysis of incoming telephone calls and suggesting forwarding parties
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Application No.: US16446759Application Date: 2019-06-20
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Publication No.: US10958792B2Publication Date: 2021-03-23
- Inventor: James E. Bostick , John M. Ganci, Jr. , Martin G. Keen , Sarbajit K. Rakshit
- Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Applicant Address: US NY Armonk
- Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee Address: US NY Armonk
- Agency: Roberts Calderon Safran & Cole, P.C.
- Agent James Nock; Andrew D. Wright
- Main IPC: H04M1/56
- IPC: H04M1/56 ; H04M15/06 ; H04M7/00 ; H04M3/42 ; H04M3/436 ; H04M3/54
Abstract:
A computer-implemented method includes: receiving, by a computing device, an incoming telephone call from a caller; identifying, by the computing device, a telephone number associated with the telephone call; obtaining, by the computing device, contextual data based on the telephone number, predicting, by the computing device, one or more reasons for the telephone call based on the contextual data; and displaying, by the computing device, the one or more reasons for the telephone call.
Public/Granted literature
- US20190306322A1 PERFORMING CONTEXTUAL ANALYSIS OF INCOMING TELEPHONE CALLS AND SUGGESTING FORWARDING PARTIES Public/Granted day:2019-10-03
Information query
