Invention Grant
- Patent Title: Incident matching with vector-based natural language processing
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Application No.: US16809197Application Date: 2020-03-04
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Publication No.: US10970491B2Publication Date: 2021-04-06
- Inventor: Baskar Jayaraman , Aniruddha Madhusudan Thakur , ChitraBharathi Ganapathy , Shiva Shankar Ramanna
- Applicant: ServiceNow, Inc.
- Applicant Address: US CA Santa Clara
- Assignee: ServiceNow, Inc.
- Current Assignee: ServiceNow, Inc.
- Current Assignee Address: US CA Santa Clara
- Agency: Fletcher Yoder PC
- Main IPC: G06F17/27
- IPC: G06F17/27 ; G06F17/22 ; G06F40/30 ; G06N3/08 ; G06F16/33

Abstract:
A database may contain a corpus of text strings, the text strings respectively associated with vector representations thereof, where each of the vector representations is an aggregation of vector representations of words in the associated text string. An artificial neural network (ANN) may have been trained with mappings between: (i) the words in the text strings, and (ii) for each respective word, one or more sub strings of the text strings in which the word appears. A server device may be configured to: receive an input text string; generate an input aggregate vector representation of the input text string by applying an encoder of the ANN to words in the input text string; compare the input aggregate vector representation to the vector representations; identify a relevant subset of the vector representations; and transmit the text strings that are associated with the relevant subset of the vector representations.
Public/Granted literature
- US20200272792A1 INCIDENT MATCHING WITH VECTOR-BASED NATURAL LANGUAGE PROCESSING Public/Granted day:2020-08-27
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