The present disclosure relates to system(s) and method(s) for generating a score for a runbook or a script. The system receives a ticket and a ticket description. The system further identifies a set of policies based on an analysis of historical data, the ticket and the ticket description. Further, the system determines a set of functions based on an analysis of the set of policies using a neural network technique and an Inverse Reinforcement Learning technique. Furthermore, the system recommends a runbook or a script based on the set of functions, the ticket and the ticket description. The runbook or the script is further executed to resolve the ticket. Based on the execution, the system records a script success or a script failure. The system further generates a score for the runbook or the script based on the script success or the script failure.