Invention Grant
- Patent Title: Alternate user communication routing utilizing a unique user identification
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Application No.: US15995824Application Date: 2018-06-01
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Publication No.: US10972472B2Publication Date: 2021-04-06
- Inventor: Dharmender Kumar Satija , Eren Kursun , Andrew DongHo Kim , Scott Anderson Sims , Craig D. Widmann
- Applicant: BANK OF AMERICA CORPORATION
- Applicant Address: US NC Charlotte
- Assignee: BANK OF AMERICA CORPORATION
- Current Assignee: BANK OF AMERICA CORPORATION
- Current Assignee Address: US NC Charlotte
- Agency: Moore & Van Allen PLLC
- Agent Michael A. Springs; R. W. McCord Rayburn
- Main IPC: H04L29/06
- IPC: H04L29/06 ; H04L12/725 ; H04L12/707 ; G06F21/31

Abstract:
A system and method for providing an alternate treatment for an interaction with unauthorized users is provided. The system receives a request from a user to access information and further receives an authentication credential from the user, wherein the authentication credential is received from one or more user computer systems. The system determines that the user is an unauthorized user based on the authentication credential, and in response, provides an alternate treatment to the unauthorized user. Unauthorized user information is captured from the unauthorized user based on the alternate treatment; and used to generate a unique user identification profile for the unauthorized user. User profiles are further categorized for efficient application of additional alternate treatments.
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