- Patent Title: Graphical chatbot interface facilitating user-chatbot interaction
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Application No.: US16404894Application Date: 2019-05-07
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Publication No.: US10976904B2Publication Date: 2021-04-13
- Inventor: John F. Moran , Michael Bender , Todd P. Seager , Sarbajit K. Rakshit
- Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Applicant Address: US NY Armonk
- Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee Address: US NY Armonk
- Agency: Heslin Rothenberg Farley & Mesiti P.C.
- Agent Michael A. Petrocelli, Esq.; Kevin P. Radigan, Esq.
- Main IPC: G06F3/048
- IPC: G06F3/048 ; G06N20/00 ; G06F3/0484 ; H04L12/58 ; G06N5/02

Abstract:
Interaction with a chatbot of a computer system is facilitated by receiving, by the chatbot, a request from a user of the chatbot, where the request establishes a user-chatbot interaction. Based at least in part on the request, a plurality of predicted chatbot paths are generated, forming a hierarchy of predicted chatbot content for the user-chatbot interaction. A graphical chatbot interface including, at least in part, the hierarchy of predicted chatbot content for the user-chatbot interaction is provided for display on an electronic device, and a selection by the user of one predicted chatbot path of the graphical chatbot interface is received, via the electronic device, as part of the user-chatbot interaction, where the providing of the graphical chatbot interface facilitates user interaction with the chatbot along the selected predicted chatbot path.
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