- Patent Title: System for providing contextualized search results of help topics
-
Application No.: US16238980Application Date: 2019-01-03
-
Publication No.: US10977253B2Publication Date: 2021-04-13
- Inventor: Cameron Wadley , Jiyoung Choi , Hamid Dalglijli , Thomas H. Judge , Britton T. Farrell , Katherine Dintenfass , Craig Terrill , Susan Varghese , Minh Vuong
- Applicant: Bank of America Corporation
- Applicant Address: US NC Charlotte
- Assignee: Bank of America Corporation
- Current Assignee: Bank of America Corporation
- Current Assignee Address: US NC Charlotte
- Agency: Banner & Witcoff, Ltd.
- Agent Michael A. Springs
- Main IPC: G06F16/00
- IPC: G06F16/00 ; G06F16/2457 ; G06F16/248

Abstract:
Systems are provided for providing a contextualized set of help topics. A user interaction contextualization system receives a search request for help topics from a user device, responsive to which the user interaction contextualization system retrieves an uncontextualized set of help topics from a help topics index. The user interaction contextualization system may collect and analyze contextual data from various data sources, and real-time and historical user engagement data associated with the user. The user interaction contextualization system may then use the collected data to generate a contextualized set of help topics.
Public/Granted literature
- US20190138526A1 System for Providing Contextualized Search Results of Help Topics Public/Granted day:2019-05-09
Information query