Invention Grant
- Patent Title: Call mapping systems and methods using bayesian mean regression (BMR)
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Application No.: US16424348Application Date: 2019-05-28
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Publication No.: US10979569B2Publication Date: 2021-04-13
- Inventor: S. James P. Spottiswoode , Zia Chishti
- Applicant: Afiniti Europe Technologies Limited
- Applicant Address: GB Cheshire
- Assignee: Afiniti Europe Technologies Limited
- Current Assignee: Afiniti Europe Technologies Limited
- Current Assignee Address: GB Cheshire
- Agency: Wilmer Cutler Pickering Hale and Dorr LLP
- Main IPC: H04M3/523
- IPC: H04M3/523 ; H04M3/51 ; G06Q30/00
Abstract:
Methods, systems, and articles of manufacture for ranking individuals in a contact center system including ranking a first individual in a set of individuals based on relative amounts of data for the first individual and one or more other individuals in the set of individuals.
Public/Granted literature
- US20190281160A1 CALL MAPPING SYSTEMS AND METHODS USING BAYESIAN MEAN REGRESSION (BMR) Public/Granted day:2019-09-12
Information query
