There is provided an information processing apparatus including an acquiring unit and a presenting unit. The acquiring unit acquires at least one character being input and user information. The presenting unit searches among pieces of suggest information for a keyword including the at least one character acquired by the acquiring unit, and the pieces of suggest information are generated or updated by using pieces of document information registered in advance for each operation. The presenting unit prioritizes a piece of suggest information including a keyword that relates to an operation associated in advance with the user information. The presenting unit presents the piece of suggest information thus prioritized.