Invention Grant
- Patent Title: Churn analysis and methods of intervention
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Application No.: US16400371Application Date: 2019-05-01
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Publication No.: US10999632B2Publication Date: 2021-05-04
- Inventor: Michael Hoffman
- Applicant: Rovi Guides, Inc.
- Applicant Address: US CA San Jose
- Assignee: Rovi Guides, Inc.
- Current Assignee: Rovi Guides, Inc.
- Current Assignee Address: US CA San Jose
- Agency: Haley Guiliano LLP
- Main IPC: H04N21/466
- IPC: H04N21/466 ; H04N21/442 ; H04N21/458

Abstract:
Systems and associated methods are described for providing content recommendations. The system accesses content item consumption data for a plurality of users subscribed to a media service. Then, the system determines that a first subset of the plurality of users has unsubscribed from the media service and that a second subset of the plurality of users has not unsubscribed from the media service. The system identifies a time slot typical for the first subset of users and atypical for the second subset of users based on content item consumption data of the first subset of users and content item consumption data of the second subset of users. In response to determining that a user is consuming a first content item at the identified time slot, the system generates for display a recommendation for a second content item that is scheduled for a different time slot.
Public/Granted literature
- US20200267449A1 CHURN ANALYSIS AND METHODS OF INTERVENTION Public/Granted day:2020-08-20
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