A device receives client delay metrics associated with a client device, network delay metrics associated with a network, server delay metrics associated with a server device, and application delay metrics associated with an application provided by the server device, wherein the client device and the server device communicate via the network. The device calculates client delay scores based on the client delay metrics, and calculates network delay scores based on the network delay metrics. The device calculates server delay scores based on the server delay metrics, and calculates application delay scores based on the application delay metrics. The device calculates an end user experience score based on the client delay scores, the network delay scores, the server delay scores, and the application delay scores, and performs an action based on the end user experience score.