Invention Grant
- Patent Title: Computation of customer experience metrics in a multi-tenant cloud computing environment
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Application No.: US16262820Application Date: 2019-01-30
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Publication No.: US11037085B2Publication Date: 2021-06-15
- Inventor: Daisuke Kawamoto , Dmitry Volkov , Carl Morgenstern
- Applicant: salesforce.com, inc.
- Applicant Address: US CA San Francisco
- Assignee: salesforce.com, inc.
- Current Assignee: salesforce.com, inc.
- Current Assignee Address: US CA San Francisco
- Agency: Jaffery Watson Mendonsa & Hamilton LLP
- Main IPC: G06Q10/06
- IPC: G06Q10/06 ; G06Q30/02 ; H04L29/08
Abstract:
System and methods are described for deriving normalized infrastructure metrics to represent customer experience of a cloud computing system, continuously evaluating a profile for a tenant of the cloud computing system and determining a customer experience indicator for the tenant in real-time or near real-time, without losing accuracy, based at least in part on the infrastructure metrics and the profile.
Public/Granted literature
- US20200242532A1 COMPUTATION OF CUSTOMER EXPERIENCE METRICS IN A MULTI-TENANT CLOUD COMPUTING ENVIRONMENT Public/Granted day:2020-07-30
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