Invention Grant
- Patent Title: Method and system for proactive fraudster exposure in a customer service channel
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Application No.: US16525606Application Date: 2019-07-30
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Publication No.: US11039012B2Publication Date: 2021-06-15
- Inventor: Levan Michaeli , Zvika Weingarten , Itay Harel , Roman Frenkel , Matan Keret , Amit Sharon , Sigal Lev
- Applicant: NICE LTD
- Applicant Address: IL Ra'anana
- Assignee: NICE LTD
- Current Assignee: NICE LTD
- Current Assignee Address: IL Ra'anana
- Agency: Soroker Agmon Nordman
- Main IPC: H04M3/51
- IPC: H04M3/51 ; G06N20/00 ; G10L17/00 ; G10L15/22 ; G10L17/04 ; G10L15/26 ; G06F21/43

Abstract:
A computer-implemented method for proactive fraudster exposure in a customer service center having multiple service channels is provided herein. The computer-implemented method may collect call interactions based on predefined rules by a calls collection engine and store the collected call interactions. The computer-implemented method may further analyze the call interactions by a Proactive Fraud Exposure engine by: (i) generating a voiceprint for each call interaction; (ii) using machine learning technique to group the call interactions into one or more clusters based on respective voiceprints in the voiceprints database; (iii) storing the one or more clusters; and (iv) ranking and classifying the one or more clusters to yield a list of potential fraudsters. The computer-implemented method may further transmit the list of potential fraudsters to a user to enable the user to review said list of potential fraudsters and to add fraudsters from the list to a watchlist database.
Public/Granted literature
- US20210037136A1 METHOD AND SYSTEM FOR PROACTIVE FRAUDSTER EXPOSURE IN A CUSTOMER SERVICE CHANNEL Public/Granted day:2021-02-04
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