The present disclosure is directed to a system and method for quickly and efficiently resolving customer service issues associated with online shopping. When a customer requiring assistance contacts a customer service agent, the agent may use the customer's identification information to search for the customer's account. After locating the customer's active shopping cart or the customer account, the agent may open a session to view and edit the customer's shopping cart information, order information or account information. The agent may use the one or more administrative options available to the agent and unavailable to the customer to make changes to the customer account as needed. After making changes to the customer account, the agent may direct the customer to refresh their customer account in order to get updated with the changes made by the agent, thus resolving the customer's issues quickly and efficiently.