Invention Grant
- Patent Title: Systems and methods for invisible identification of agents participating in on-line communication sessions
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Application No.: US15846835Application Date: 2017-12-19
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Publication No.: US11044213B2Publication Date: 2021-06-22
- Inventor: Yaron Cohen , Tai Kashi , Dror Eyal
- Applicant: Nice Ltd.
- Applicant Address: IL Ra'anana
- Assignee: Nice Ltd.
- Current Assignee: Nice Ltd.
- Current Assignee Address: IL Ra'anana
- Agency: Pearl Cohen Zedek Latzer Baratz LLP
- Main IPC: H04L12/58
- IPC: H04L12/58 ; H04M3/51 ; H04M3/42 ; G06Q30/00
Abstract:
A computerized-method for identification of a particular agent within a contact center that participates in an on-line chat session with a customer is provided. An on-line chat system can receive a request from the customer to initiate the on-line chat session. An invisible identifier can be inserted into a message for the online-chat session that uniquely identifies a particular agent handling the chat.
Public/Granted literature
Information query
