Invention Grant
- Patent Title: System and method for multi-language communication sequencing
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Application No.: US14883962Application Date: 2015-10-15
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Publication No.: US11054970B2Publication Date: 2021-07-06
- Inventor: Scott P. Bauer , James R. Ullyot
- Applicant: INTERACTIVE INTELLIGENCE GROUP, INC.
- Applicant Address: US IN Indianapolis
- Assignee: INTERACTIVE INTELLIGENCE GROUP, INC.
- Current Assignee: INTERACTIVE INTELLIGENCE GROUP, INC.
- Current Assignee Address: US IN Indianapolis
- Main IPC: G06F3/0484
- IPC: G06F3/0484 ; G10L15/22 ; H04M3/493

Abstract:
A system and method are presented for multi-language communication sequencing. Communication flows may support one or more languages, which may need to be created, removed, or edited. During sequence editing, prompts, data, expressions, pauses, and text-to-speech may be added. This may be done through the use of inline-selectors, which comprise a prompt or TTS, or through the use of dialogs, which may also provide error feedback. A main sequence may be capable of handling multiple languages which are supported and managed independent of each other.
Public/Granted literature
- US20170109345A1 SYSTEM AND METHOD FOR MULTI-LANGUAGE COMMUNICATION SEQUENCING Public/Granted day:2017-04-20
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