To provide an information processing system, a storage medium and a control method through which a user privacy level in a telepresence system can be set depending on a counterpart. An information processing system including: a setting unit that automatically sets a privacy level depending on a user of a communication destination device; a communication unit that transmits a picture of a user of a communication source device to the communication destination device; and a controller that performs control to mask the picture of the user of the communication source device depending on the automatically set privacy level.