An improved chat bot operation enables multiple teams to leverage a common bot deployment, rather than requiring each team to build and deploy their own. A context-aware operation identifies a user's context and selects a context file, from among a plurality of context files, to tailor actions and responses. Each team thus has a reduced workload in generating a context file rather than an entire bot deployment. An exemplary method includes: receiving a first chat content from a first chat session; determining a first context for the first chat content; selecting, based at least on the first context, a first context file from a plurality of context files; determining, based at least on the first chat content and the first context file, a first action for the chat bot, wherein determining the first action for the chat bot comprises parsing the first context file; and executing the first action.