A mobile app co-browsing method includes providing a customer mobile device with a mobile application and a co-browsing SDK installed; requesting a screen associated with the mobile application through a media server; receiving authorization from a customer to initiate sharing of the screen with the media server; receiving data associated with the screen and converting the data into a video stream via the media server; sending the video stream to a computing device with an agent, the video stream providing a representation of the screen; allowing an agent to mark-up the screen to create a marked-up screen; receiving data associated with the marked-up screen and converting the data into a second video stream via the media server; and transmitting the second video stream back to the customer mobile device such that the marked up screen is displayed to the customer.