Invention Grant
- Patent Title: System and method for prioritized processing of alerts from information handling systems
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Application No.: US16685799Application Date: 2019-11-15
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Publication No.: US11061782B2Publication Date: 2021-07-13
- Inventor: Parminder Singh Sethi , Ravikanth Chaganti
- Applicant: DELL PRODUCTS, LP
- Applicant Address: US TX Round Rock
- Assignee: DELL PRODUCTS, LP
- Current Assignee: DELL PRODUCTS, LP
- Current Assignee Address: US TX Round Rock
- Agency: Larson Newman, LLP
- Main IPC: G06F11/07
- IPC: G06F11/07 ; G06F11/16 ; H04L12/24 ; G06F11/18 ; G06Q10/00

Abstract:
A system receives a first alert pertaining to a main part from a managed information handling system, determines whether an alternative part is available at the managed information handling system as a substitute for the main part, and determines a life expectancy of the alternative part. The system may also determine whether an expected level of service can be expected to be provided by the alternative part based on the life expectancy of the alternative part, select between a plurality of levels of criticality to apply to the first alert, and dispatch the first alert for resolution at a selected level of criticality.
Public/Granted literature
- US20210149776A1 SYSTEM AND METHOD FOR PRIORITIZED PROCESSING OF ALERTS FROM INFORMATION HANDLING SYSTEMS Public/Granted day:2021-05-20
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