Techniques facilitating causing a information technology change service action in response to a received instructive command are provided. In one example, a computer-implemented method can comprise receiving a command from a device, wherein an intent of the command relates to performing an information technology change service action. The computer-implemented method can also comprise determining the intent of the command and selecting a service from a federation of services based on the information indicative of the intent of the command. The computer-implemented method can further comprise ordering the service relative to another service of the federation of services based on a determined level of confidence that the service will facilitate performing the information technology change service action. Moreover, the computer-implemented method can comprise activating the service based on an order of the service relative to the other service and the information indicative of the intent of the command.