- Patent Title: Cognitive summarization and retrieval of archived communications
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Application No.: US15972291Application Date: 2018-05-07
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Publication No.: US11074284B2Publication Date: 2021-07-27
- Inventor: Hernan A. Cunico , Brett Gordon , Harry L. Hoots , Uma Maheshwar R. Chamakura
- Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Applicant Address: US NY Armonk
- Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee Address: US NY Armonk
- Agent Robert D. Bean
- Main IPC: G06F16/33
- IPC: G06F16/33 ; G06F16/35 ; G06F16/36 ; G06F16/38

Abstract:
According to one embodiment, a method, computer system, and computer program product for summarizing and retrieving archived chat conversations is provided. The present invention may include grouping chat texts in chat text search results, in response to receiving a query in a chat text application, according to logical classifications of the chat texts, wherein the logical classifications are based on a plurality of chat text topics, a plurality of metadata associated with the chat texts, or both.
Public/Granted literature
- US20190340296A1 COGNITIVE SUMMARIZATION AND RETRIEVAL OF ARCHIVED COMMUNICATIONS Public/Granted day:2019-11-07
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