Invention Grant
- Patent Title: System and method for monitoring, recommending and updating multifunction peripherals via a handheld device
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Application No.: US16801482Application Date: 2020-02-26
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Publication No.: US11076060B2Publication Date: 2021-07-27
- Inventor: Louis M. Ormond , Guillermo Hernandez Gallegos
- Applicant: Toshiba TEC Kabushiki Kaisha
- Applicant Address: JP Shinagawa-ku
- Assignee: Toshiba TEC Kabushiki Kaisha
- Current Assignee: Toshiba TEC Kabushiki Kaisha
- Current Assignee Address: JP Shinagawa-ku
- Agency: Ulmer & Berne LLP
- Main IPC: H04N1/00
- IPC: H04N1/00 ; G06F3/12 ; H04N1/32

Abstract:
A system and method for maintaining and optimizing a fleet of multifunction peripherals is operated by use of a smartphone. The smartphone provides recommendations to configure multifunction peripherals or other equipment fleets to avoid service calls. The smartphone is configured to allow a user to review device status for a fleet of multifunction peripherals so that the user knows which multifunction peripherals will need attention. The system provides the user with alerts of issues, with predictions before issues occur, and with a prescription for what to do so that the user can resolve the issue themselves. The system further provides recommendations based on needs, usage, and other customer usage or purchase data to allow the user to review multifunction peripherals, purchase services, install options and configure devices in the fleet for optimization.
Public/Granted literature
Information query