Invention Grant
- Patent Title: Service provider support platform
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Application No.: US16666912Application Date: 2019-10-29
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Publication No.: US11081098B2Publication Date: 2021-08-03
- Inventor: Eric Motazedi , Simon Alexander Klaus Kissler , Matthew Daniel Lancaster , Alejandro Leon Escalera
- Applicant: Accenture Global Solutions Limited
- Applicant Address: IE Dublin
- Assignee: Accenture Global Solutions Limited
- Current Assignee: Accenture Global Solutions Limited
- Current Assignee Address: IE Dublin
- Agency: Fish & Richardson P.C.
- Main IPC: G10L15/22
- IPC: G10L15/22 ; G10L13/00 ; G06Q30/00 ; G06Q30/02 ; H04W4/80 ; G06N20/00 ; G06Q50/12 ; H04W4/021

Abstract:
Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for helping service providers. The methods, systems, and apparatus include actions of obtaining a mobile computing device identifier, identifying a customer corresponding to the mobile computing device identifier, obtaining information regarding the customer that is identified, determining a likely intent of the customer from the information regarding the customer, and providing, using the likely intent of the customer, information that helps a provider.
Public/Granted literature
- US20200066252A1 SERVICE PROVIDER SUPPORT PLATFORM Public/Granted day:2020-02-27
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