Invention Grant
- Patent Title: Cognitive request management
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Application No.: US16172295Application Date: 2018-10-26
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Publication No.: US11095596B2Publication Date: 2021-08-17
- Inventor: Michael Muller , Casey Dugan , Aabhas Sharma , James Johnson , Werner Geyer
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agency: McGinn I.P. Law Group, PLLC.
- Agent Anthony Curro, Esq.
- Main IPC: H04L12/58
- IPC: H04L12/58 ; H04L29/08 ; G06Q10/10

Abstract:
A cognitive request management method, system, and computer program product include scanning a stream of incoming messages among at least two users to identify a request sent to a first user, storing the identified request in a list of unfulfilled requests, identifying a response of the first user to the request by backtracking within a message thread of the stream of incoming messages and when the response to a request is detected, the request is moved from the user's unfulfilled request list to a list of fulfilled requests, and displaying the list of unfulfilled requests and the list of fulfilled requests.
Information query