The described technology is generally directed towards providing unified analytics and troubleshooting for enterprise software systems. According to an embodiment, a system can comprise a memory that can store computer executable components, and a processor that can execute the computer executable components stored in the memory. The computer executable components can comprise a remote service component that receives first information from an edge array installed in a second security zone, wherein the edge array employs an application programming interface of an application to generate the first information from the application on a server in the second security zone. The system can further comprise a processing component that processes the first information, resulting in second information. The system can further comprise a communication component that communicates the second information to the edge array.