Invention Grant
- Patent Title: Assistance in service provision
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Application No.: US16377884Application Date: 2019-04-08
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Publication No.: US11115268B2Publication Date: 2021-09-07
- Inventor: Junfeng Yuan , Han Ying Song , Ya Juan Dang , Xiao Wei Hou , Shen Ming Tao
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agent Michael A. Petrocelli
- Main IPC: H04L12/24
- IPC: H04L12/24 ; H04L29/08 ; H04L12/911

Abstract:
A method includes performing at least the following operations by one or more processors: receiving a request initiated by a device of a first user for a first service to be provisioned by a first entity, deriving a first user preference data based, at least in part, on a historical interaction information of the first user with a second entity provisioning a second service, and responsive to receiving the request, provisioning an instantiation of the first service, by the first entity, in a manner that is based, at least in part, on the first user preference data.
Public/Granted literature
- US20200322214A1 ASSISTANCE IN SERVICE PROVISION Public/Granted day:2020-10-08
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