Invention Grant
- Patent Title: Identifying and mitigating configuration item flapping
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Application No.: US16368563Application Date: 2019-03-28
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Publication No.: US11115471B2Publication Date: 2021-09-07
- Inventor: Shimon Sant , Alon Mansour , Arik Sityon , Shlomo Sividya
- Applicant: ServiceNow, Inc.
- Applicant Address: US CA Santa Clara
- Assignee: ServiceNow, Inc.
- Current Assignee: ServiceNow, Inc.
- Current Assignee Address: US CA Santa Clara
- Agency: Fletcher Yoder PC
- Main IPC: G06F16/22
- IPC: G06F16/22 ; H04L29/08 ; H04L12/24

Abstract:
A computational instance of a remote network management platform includes a persistent storage that contains a plurality of CI records corresponding to a set of computing devices disposed within a managed network, a set of software applications configured to execute on the set of computing devices, and a network-based service that is provided by execution of the set of software applications. The computational instance also includes one or more server devices configured to: receive an indication of a change to a CI record of the plurality of CI records; add, to a flapper candidates table in the persistent storage, a new value for a field of the CI record; determine, using a flapper detection strategy, flapper strategy data based on the new value and at least one old value for the field; and determine, based on the flapper strategy data, whether to trigger a re-computation of the service model.
Public/Granted literature
- US20200314180A1 IDENTIFYING AND MITIGATING CONFIGURATION ITEM FLAPPING Public/Granted day:2020-10-01
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