An image processing apparatus includes an operation unit, a detection unit, an identification unit, and a controller. The operation unit includes an operation system to receive a user touch operation, and a display system to display an image. The detection unit detects a contact of an information storage medium. The identification unit identifies a location in the image processing apparatus at which an abnormality has occurred. Where the location at which the abnormality has occurred is identified to be only the operation system and the detection unit detects the information storage medium contact, the controller performs control to continue processing on the image processing apparatus on the display system. Where at least the identification unit identifies that the abnormality has occurred in the display system, the controller performs control at least to print a document indicating a method for continuing the processing on the image processing apparatus.