- Patent Title: Generating process flow models using unstructure conversation bots
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Application No.: US16528681Application Date: 2019-08-01
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Publication No.: US11121986B2Publication Date: 2021-09-14
- Inventor: Roy Abitbol , Eliezer Wasserkrug , Harold Jeffrey Ship , Jonathan Bnayahu
- Applicant: International Business Machines Corporation
- Applicant Address: US NY Armonk
- Assignee: International Business Machines Corporation
- Current Assignee: International Business Machines Corporation
- Current Assignee Address: US NY Armonk
- Agent Barry D. Blount
- Main IPC: H04L12/58
- IPC: H04L12/58 ; G06K9/62 ; G06F16/335 ; G10L13/02 ; G10L13/08
Abstract:
In an example computer-implemented method, unstructured interactions between an unstructured conversation bot and a plurality of users are logged. A process flow model is generated based on the logged unstructured interactions. Instructions based on the process flow model are presented to a user in real time via the conversation bot.
Public/Granted literature
- US20210036974A1 GENERATING PROCESS FLOW MODELS USING UNSTRUCTURE CONVERSATION BOTS Public/Granted day:2021-02-04
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