A system includes at least one processor and a memory storing instructions for execution on at least one processor. The instructions include receiving a service ticket corresponding to an undesired system state of a client device and coordinating a remote control session between a technician device and the client device. The instructions include obtaining a set of actions performed under remote control by a technician to transition the client device from the undesired system state to a desired system state, where each action of the set of actions describes one or more user interface (UI) interactions with the client device. The instructions include selectively modifying the set of actions in response to receiving input from the technician and selectively replaying the set of actions from a resolution profile (RP) on a second client device, where the RP is based on the modified set of actions and identified keywords.