- Patent Title: Computer systems for meta-alert generation based on alert volumes
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Application No.: US16710244Application Date: 2019-12-11
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Publication No.: US11188861B1Publication Date: 2021-11-30
- Inventor: Daniel Jeffery Johnson , Matthew Todd Brown , Christopher Smith , Ruoding Wong , Joe Heger , Rachel Nemecek
- Applicant: Wells Fargo Bank, N.A.
- Applicant Address: US CA San Francisco
- Assignee: Wells Fargo Bank, N.A.
- Current Assignee: Wells Fargo Bank, N.A.
- Current Assignee Address: US CA San Francisco
- Agency: Shumaker & Sieffert, P.A.
- Main IPC: G06Q10/06
- IPC: G06Q10/06 ; G06Q20/40

Abstract:
Techniques are described for automatically generating meta-alerts based on operational and security risk alert volumes for an entity. In particular, a central device receives entity alert information from other devices in a computer system of an enterprise business, which may have office branches that are each staffed by employees. The central device compares alert volumes of a given entity for a given period of time (e.g., a month) to one or more baseline thresholds determined based on the average alert volume of peer entities during the same period of time and the entity's own historical alert volumes to identify spikes or increases in the volume of alerts for the given entity. If the entity is trending high for the period of time, the central device generates a meta-alert to bring awareness to the relatively high volume of alerts identified for that entity.
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