Invention Grant
- Patent Title: Techniques for decisioning behavioral pairing in a task assignment system
-
Application No.: US17169948Application Date: 2021-02-08
-
Publication No.: US11196865B2Publication Date: 2021-12-07
- Inventor: Caroline O'Brien , Julian Lopez-Portillo , Karl Garbacik , Ittai Kan
- Applicant: Afiniti, Ltd.
- Applicant Address: BM Hamilton
- Assignee: Afiniti, Ltd.
- Current Assignee: Afiniti, Ltd.
- Current Assignee Address: BM Hamilton
- Agency: Wilmer Cutler Pickering Hale and Dorr LLP
- Main IPC: H04M3/523
- IPC: H04M3/523 ; H04M3/51

Abstract:
Techniques for decisioning behavioral pairing in a task assignment system are disclosed. In one particular embodiment, the techniques may be realized as a method for decisioning behavioral pairing in a task assignment system comprising: determining, by at least one computer processor communicatively coupled to and configured to operate in the task assignment system, a plurality of possible task-agent pairings among at least one task waiting for assignment and at least one agent available for assignment; and selecting, by the least one computer processor for assignment in the task assignment system, a first task-agent pairing of the plurality of possible task-agent pairings based at least in part on a first offer set to be offered by the agent or a first compensation to be received by the agent.
Public/Granted literature
- US20210168240A1 TECHNIQUES FOR DECISIONING BEHAVIORAL PAIRING IN A TASK ASSIGNMENT SYSTEM Public/Granted day:2021-06-03
Information query