Invention Grant
- Patent Title: Identifying diagnosis commands from comments in an issue tracking system
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Application No.: US16460547Application Date: 2019-07-02
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Publication No.: US11200152B2Publication Date: 2021-12-14
- Inventor: Yosuke Tanaka , Jiayun Zhu , Chikafumi Yasumoto , Tsend Ochir Bat Ulzii , Takuya Ishikawa , Takayuki Kushida
- Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Applicant Address: US NY Armonk
- Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee Address: US NY Armonk
- Agency: Konrad Raynes Davda & Victor LLP
- Agent Janaki K. Davda
- Main IPC: G06F11/36
- IPC: G06F11/36 ; G06Q10/10

Abstract:
Provided are techniques for identifying diagnosis commands from comments in an issue tracking system. A new issue ticket describing an issue for a test that failed and that has a test case identifier is received. A past issue ticket for the test that has the test case identifier is identified, where the past issue ticket identifies a set of issue ticket comments. A concluding owning team change event is identified in the set of issue ticket comments. A comment with a diagnosis command that triggered the concluding owning team change event is identified in the set of issue ticket comments. A suggestion of the diagnosis command is provided by highlighting the concluding owning team change event and the comment. The new issue ticket is assigned to an owning team of the concluding owning team change event.
Public/Granted literature
- US20210004312A1 IDENTIFYING DIAGNOSIS COMMANDS FROM COMMENTS IN AN ISSUE TRACKING SYSTEM Public/Granted day:2021-01-07
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