Invention Grant
- Patent Title: Facilitation of cognitive conflict resolution between parties
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Application No.: US16107056Application Date: 2018-08-21
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Publication No.: US11227248B2Publication Date: 2022-01-18
- Inventor: John D. Wilson , Shikhar Kwatra , Paul Krystek , Sarbajit K. Rakshit
- Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Applicant Address: US NY Armonk
- Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee Address: US NY Armonk
- Agency: Griffiths & Seaton PLLC
- Main IPC: G06Q10/06
- IPC: G06Q10/06 ; G06K9/00 ; G06N20/00 ; G06Q50/18

Abstract:
Embodiments for facilitating cognitive conflict resolution between parties by a processor. An appropriateness of communications, behavior, actions or events associated with one or more users may be cognitively interpreted according to a plurality of identified contextual factors during a conflict resolution. One or more corrective actions may be suggested to mitigate a possible negative impact of the communications, behavior, actions or events upon the one or more users if the interpreted appropriateness is less than a predetermined threshold.
Public/Granted literature
- US20200065728A1 FACILITATION OF COGNITIVE CONFLICT RESOLUTION BETWEEN PARTIES Public/Granted day:2020-02-27
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