Invention Grant
- Patent Title: System and computer-implemented method for in-page reporting of user feedback on a website or mobile app
-
Application No.: US15693890Application Date: 2017-09-01
-
Publication No.: US11232252B2Publication Date: 2022-01-25
- Inventor: Michael B. Hunigan , Alexei White
- Applicant: Verint Americas Inc.
- Applicant Address: US GA Alpharetta
- Assignee: Verint Americas Inc.
- Current Assignee: Verint Americas Inc.
- Current Assignee Address: US GA Alpharetta
- Agency: Meunier Carlin & Curfman LLC
- Main IPC: G06F16/957
- IPC: G06F16/957 ; G06F9/451 ; G06F40/143

Abstract:
Computer-implemented techniques are disclosed for presenting an in-page console on a website for reviewing interaction data captured during user interaction with one or more web pages of the website. The web browser activates the in-page console via an activation procedure. One or more of the web pages of the website are selected after activation of the in-page console. A feedback badge on the website can be replaced with a reporting badge upon activation of the in-page console and with the reporting badge displaying an indicator of interaction data captured for the selected web page. The in-page console is overlaid one or more of the selected web pages. The in-page console displays the interaction data, or recordings of user interaction, captured during user interaction with the selected web page to enable review of the captured interaction data for the selected web page overlaid on the selected web page.
Public/Granted literature
- US20180060089A1 SYSTEM AND COMPUTER-IMPLEMENTED METHOD FOR IN-PAGE REPORTING OF USER FEEDBACK ON A WEBSITE OR MOBILE APP Public/Granted day:2018-03-01
Information query