Invention Grant
- Patent Title: System and method for managing software error resolution
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Application No.: US16801470Application Date: 2020-02-26
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Publication No.: US11237895B2Publication Date: 2022-02-01
- Inventor: Jeremy Goodsitt , Reza Farivar , Austin Walters
- Applicant: Capital One Services, LLC
- Applicant Address: US VA McLean
- Assignee: Capital One Services, LLC
- Current Assignee: Capital One Services, LLC
- Current Assignee Address: US VA McLean
- Agency: Bookoff McAndrews, PLLC
- Main IPC: G06F9/44
- IPC: G06F9/44 ; G06Q10/06 ; G06F11/36 ; G06F11/07 ; G06F3/0484 ; G06F11/34

Abstract:
A computer-implemented method may include: receiving first data that may include information associated with an error in an execution of code; based on the first data, determining: for each contributor in a predetermined list of contributors: a respective familiarity value indicative of an amount of association between the contributor and the error in the code; and a respective set of task management statistics; and an urgency value of the error; using an optimization model, selecting at least one contributor from the predetermined list of contributors to assign to the error, the optimization model based on the respective familiarity values and the respective sets of task management statistics for each contributor, and the urgency value of the error; and transmitting a notification indicative of the error to a computing device associated with the at least one contributor assigned to the error.
Public/Granted literature
- US20210263791A1 SYSTEM AND METHOD FOR MANAGING SOFTWARE ERROR RESOLUTION Public/Granted day:2021-08-26
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