Invention Grant
- Patent Title: System and method for accelerating user agent chats
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Application No.: US16192245Application Date: 2018-11-15
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Publication No.: US11238226B2Publication Date: 2022-02-01
- Inventor: Paul Joseph Vozila , Peter Stubley , Jean-Francois Beaumont , Ding Liu , William F. Ganong, III
- Applicant: Nuance Communications, inc.
- Applicant Address: US MA Burlington
- Assignee: Nuance Communications, inc.
- Current Assignee: Nuance Communications, inc.
- Current Assignee Address: US MA Burlington
- Agency: Holland & Knight LLP
- Agent Brian J. Colandreo; Michael T. Abramson
- Main IPC: G06F40/289
- IPC: G06F40/289 ; G06F40/35 ; H04L12/58

Abstract:
A method, computer program product, and computer system for identifying, by a computing device, a model for predicting conversational phrases for a communication between at least a first user and a second user. The model may be trained based upon, at least in part, an attribute associated with the second user. At least one conversational phrase may be predicted for the communication between the first user and the second user. The at least one conversational phrase may be provided to the second user as an optional phrase to be sent to the first user.
Public/Granted literature
- US20200159827A1 SYSTEM AND METHOD FOR ACCELERATING USER AGENT CHATS Public/Granted day:2020-05-21
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