Invention Grant
- Patent Title: Systems and methods for intelligent adherence or conformance analysis coaching
-
Application No.: US16598544Application Date: 2019-10-10
-
Publication No.: US11238415B2Publication Date: 2022-02-01
- Inventor: Kalyani Jyotii Chennupati , Tawana Labelle Manning , Ammata Soutdarany
- Applicant: NICE LTD.
- Applicant Address: IL Ra'anana
- Assignee: NICE LTD.
- Current Assignee: NICE LTD.
- Current Assignee Address: IL Ra'anana
- Agency: Pearl Cohen Zedek Latzer Baratz LLP
- Main IPC: G06F3/048
- IPC: G06F3/048 ; G06Q10/10 ; G09B19/00 ; G06F9/54 ; G06F3/0482

Abstract:
A system and method for intelligent adherence analysis/conformance analysis coaching where a graphical user interface, which allows a supervisor to select a date range and an objective, such as a goal amount of adherence/conformance to occur at a goal frequency, is displayed; adherence/conformance data, for one or more agents, is received, agents are determined to require coaching based on a comparison of the adherence/conformance data at the goal frequency to the goal amount of occurrences of the goal amount of adherence/conformance at the goal frequency; coaching sessions are scheduled with each of the agents determined to require coaching; and an alert, which includes information indicating why the agent requires coaching, is transmitted to each of those agents.
Public/Granted literature
- US20210110354A1 SYSTEMS AND METHODS FOR INTELLIGENT ADHERENCE OR CONFORMANCE ANALYSIS COACHING Public/Granted day:2021-04-15
Information query