A multicast service processing method and an access device. In the method, an access device receives an on-demand request; the access device separately sends the on-demand request to a multicast source device through a first uplink port of the access device and a second uplink port of the access device, so that the multicast source device sends a first multicast packet and a second multicast packet based on the on-demand request; the access device receives the first multicast packet through the first uplink port of the access device, and receives the second multicast packet through the second uplink port of the access device; the access device obtains a multicast data stream based on attribute information of the first multicast packet and attribute information of the second multicast packet; and the access device sends the obtained multicast data stream to the program terminal.