Invention Grant
- Patent Title: Automatic message pre-processing
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Application No.: US16677423Application Date: 2019-11-07
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Publication No.: US11244117B2Publication Date: 2022-02-08
- Inventor: Giuseppe Ciano , Francesca Curzi
- Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Applicant Address: US NY Armonk
- Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee Address: US NY Armonk
- Agency: Tutunjian & Bitetto, P.C.
- Agent Scott Dobson
- Main IPC: G06F40/30
- IPC: G06F40/30 ; H04L12/58 ; G06F40/186 ; G06F40/205 ; G06F40/258 ; G06F40/289

Abstract:
A method is provided for message pre-processing. The method compares a topic of a received message to previous messages to determine if the topic has already been addressed using a processor that assigns answer weights. Each of the answer weights represents a likelihood a previous message addresses the topic. The likelihood is determined by comparing each answer weight to a threshold such that at least a given one of the previous messages having the highest weight above the threshold is considered to have addressed the topic. The method automatically generates a draft response that addresses the topic if the topic has not already been addressed, based on a prior discussion having a highest one of the answer weights from among a set of prior discussions in the previous messages. The method automatically sends the draft response to a sender of the message.
Public/Granted literature
- US20200073942A1 AUTOMATIC MESSAGE PRE-PROCESSING Public/Granted day:2020-03-05
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