Invention Grant
- Patent Title: Customer management system
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Application No.: US16416533Application Date: 2019-05-20
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Publication No.: US11244323B2Publication Date: 2022-02-08
- Inventor: Tomas Gorny
- Applicant: Nextiva, Inc.
- Applicant Address: US AZ Scottsdale
- Assignee: Nextiva, Inc.
- Current Assignee: Nextiva, Inc.
- Current Assignee Address: US AZ Scottsdale
- Agency: Spencer Fane LLP
- Agent Steven J. Laureanti
- Main IPC: G06F16/9535
- IPC: G06F16/9535 ; G06Q30/00
Abstract:
A system and method are disclosed for scoring an interaction over one or more channels by an end user and an entity by monitoring the communications over the channels and assigning penalties and scores based on topics associated with the communications.
Public/Granted literature
- US20190279222A1 Customer Management System Public/Granted day:2019-09-12
Information query
