Invention Grant
- Patent Title: Segments of contacts
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Application No.: US16735338Application Date: 2020-01-06
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Publication No.: US11244332B2Publication Date: 2022-02-08
- Inventor: Roger Khemraj Brooks , Choudur Lakshminarayan , Erin M. Burgoon
- Applicant: Open Text Corporation
- Applicant Address: CA Waterloo
- Assignee: Open Text Corporation
- Current Assignee: Open Text Corporation
- Current Assignee Address: CA Waterloo
- Agency: Sprinkle IP Law Group
- Main IPC: G06Q30/02
- IPC: G06Q30/02 ; G06Q50/10 ; G06Q10/06

Abstract:
A method is provided in accordance with an aspect of the present disclosure. The method includes processing data related to a group of contacts, where the data includes at least one attribute related to each of the contacts. The method also includes defining the at least one attribute based on a probability distribution of a context in relation to attribute values of the at least one attribute for all contacts. The method further includes determining clusters of contacts based on the probability distribution of the context in relation to the attribute values of the at least one attribute for all contacts, and constructing a plurality of segments of similar contacts by using the clusters.
Information query