Methods, apparatus, and processor-readable storage media for automated capacity management using artificial intelligence techniques are provided herein. An example computer-implemented method includes obtaining image data pertaining to occupancy of a confined space; determining a level of occupancy in the confined space and one or more types of entities occupying the confined space by processing the image data using a first set of one or more artificial intelligence techniques comprising at least a first machine learning model; automatically determining one or more capacity management parameters with respect to the confined space by analyzing the determined level of occupancy and the one or more determined types of entities using a second set of one or more artificial intelligence techniques comprising at least a second machine learning model; and performing one or more automated actions based at least in part on the one or more determined capacity management parameters.