- Patent Title: Multi-application interactive support and communication interface
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Application No.: US16566684Application Date: 2019-09-10
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Publication No.: US11245777B1Publication Date: 2022-02-08
- Inventor: Bartosz Czerwinski , Filip Krawiec , Miroslaw Forystek
- Applicant: Groupon, Inc.
- Applicant Address: US IL Chicago
- Assignee: Groupon, Inc.
- Current Assignee: Groupon, Inc.
- Current Assignee Address: US IL Chicago
- Agency: Alston & Bird LLP
- Main IPC: G06F3/0482
- IPC: G06F3/0482 ; H04L29/08 ; H04L12/24 ; H04M3/51

Abstract:
Provided herein are systems, methods and computer program product for operating a multi-application interactive support and communication interface of a multi-application interactive support and communication system. In providing a multi-application interactive support and communication interface, the system can be configured to receive a dynamic support request, the dynamic support request comprising a support user account identifier and support user issue data. The system is configured to output, to a computer interface, the multi-application interactive support and communication interface comprising a plurality of support user data elements and a multi-sector graphical interface element, wherein the multi-sector graphical interface element is configured to facilitate operator interaction with multiple service applications. In another example embodiment, the system is further configured to update the plurality of support user data elements of the multi-application interactive support and communication interface based on the support user account identifier and the support user issue data.
Information query
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