Invention Grant
- Patent Title: Electronic communication message coaching service
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Application No.: US16101136Application Date: 2018-08-10
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Publication No.: US11252117B2Publication Date: 2022-02-15
- Inventor: Maharaj Mukherjee , Jonathan Lenchner
- Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Applicant Address: US NY Armonk
- Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
- Current Assignee Address: US NY Armonk
- Agency: Griffiths & Seaton PLLC
- Main IPC: H04L12/58
- IPC: H04L12/58 ; G06N20/00 ; G06F40/30 ; G06F40/40

Abstract:
Embodiments for implementing an electronic communication coaching service by a processor are disclosed. An appropriateness of a communication may be interpreted prior to a user sending the communication to another party according a plurality of identified contextual factors. The user may be alerted to a possible negative impact of sending the communication to the another party if the interpreted appropriateness is less than a predetermined threshold. A delay in sending the communication may be suggested for a selected period of time to implement one or more suggestive corrective actions to the communication.
Public/Granted literature
- US20200053035A1 ELECTRONIC COMMUNICATION MESSAGE COACHING SERVICE Public/Granted day:2020-02-13
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