A device can communicate with a set of devices to obtain input data from a set of data sources. The device can process the input data to determine a state of a first job, of a plurality of jobs, based on the state of the vehicle and the state of the operator of the vehicle. The device can determine, based on the state of the first job, a plurality of estimated times of arrival of the vehicle at two or more downstream jobs, of the plurality of jobs, occurring after the first job. The device can determine, based on the plurality of estimated times of arrival, a set of alerts or a set of response actions relating to the plurality of estimated times of arrival of the vehicle. The device can communicate with at least one customer device to provide the alert or implement the response action.