A recording medium records a management program allowing a computer to execute a process of: obtaining a support request for first software including first individual information identifying a first device used by a user and a product name of the first software implemented in the first device; and referring to a storage storing second individual information identifying a second device in which second software in a support contract for the user is implemented; and in a case where the second individual information coincident with the first individual information in the support request is not stored in the storage and a number of pieces of the second individual information in the storage is smaller than a number of pieces of support indicating a number of pieces of software supportable based on the support contract, storing the first individual information in the support request to the storage as the second individual information.