Invention Grant
- Patent Title: System and method for computation of user experience score for virtual apps and desktop users
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Application No.: US16559236Application Date: 2019-09-03
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Publication No.: US11265389B2Publication Date: 2022-03-01
- Inventor: Akshat Bordia , Neha Joshi , Vikramjeet Singh , Mukesh Garg , Nikhil Desai Shridhar , Venkatesh Vellingiri
- Applicant: Citrix Systems, Inc.
- Applicant Address: US FL Fort Lauderdale
- Assignee: Citrix Systems, Inc.
- Current Assignee: Citrix Systems, Inc.
- Current Assignee Address: US FL Fort Lauderdale
- Agency: Foley & Lardner LLP
- Priority: IN201941019659 20190517
- Main IPC: H04L29/08
- IPC: H04L29/08 ; H04L67/50 ; G06F16/951 ; H04L43/08 ; H04L67/54 ; H04L67/01

Abstract:
Described embodiments provide systems and methods for measuring user experience with virtual or hosted desktops or applications, with scores calculated based on weights determined during a supervisory learning process. The scores are multivariate across a number of factors that affect user experience, enabling administrators to easily and efficiently identify trends and degradations or improvements to a system. This allows the administrator to take mitigating actions, fully implement temporary adjustments, or perform other such functions to improve the working of the system based on the real-time measurement and analysis of user experience.
Information query